Orbit
A storefront assistant that truly knows your store.
Orbit adds an AI shopping assistant to a storefront as both a chat bubble and a real-time voice bot. It answers product, policy, and order questions grounded in the store's live catalog and a merchant-editable knowledge base, and it can search products, add to cart, and start checkout right inside the conversation. Merchants tune everything from their admin, while the platform owner gets a cross-store control console.
What Orbit Does
A chat-and-voice assistant grounded in your real catalog and your own words.
Grounded Chat Widget
A storefront bubble that streams answers from the live catalog, looks up policies, tracks orders, and acts on the cart in the conversation.
Real-Time Voice Bot
The same brain in a natural voice experience, grounded in each store's own prompts and knowledge base rather than generic replies.
Editable Knowledge Base
Merchants add FAQs, policies, and brand facts that get embedded and searched semantically right alongside the product catalog.
Custom Prompts
Per-store system prompts for greetings, identity, and tone, with sensible defaults so an assistant is useful from day one.
Guided Onboarding
On install it seeds prompts, builds the knowledge base, and backfills recent orders, then walks the merchant all the way to go-live.
Conversation Analytics
Every chat is logged with usage stats and full transcripts, so merchants can review what shoppers ask and keep improving answers.
The Challenge
Most storefront chatbots either parrot canned scripts or confidently invent answers, because they aren't actually connected to the store. Shoppers want to ask about a specific product, a return policy, or where their order is - and get a trustworthy answer, by typing or by speaking, without bouncing to a support queue.
Our Approach
We grounded the assistant in the store itself - live product and policy data plus a merchant-editable knowledge base searched semantically - and gave it real tools to search, add to cart, and look up orders. The same brain powers both the chat bubble and a real-time voice bot, and every store can shape the assistant's tone and answers without touching code.
The Outcome
Shoppers get accurate, on-brand help the moment they ask - and can act on it without leaving the conversation. Merchants set up in a guided flow, watch real transcripts to see what customers want, and keep refining answers, while the platform owner oversees every store from one console.
Technologies Used
A FastAPI backend serving an admin app, a storefront widget, and a voice client.
Frequently Asked Questions About This Project
Common questions about Orbit, the AI chat and voice shopping assistant
Want a Grounded Assistant on Your Storefront?
Let's build a chat-and-voice assistant that answers from your real catalog and your own knowledge base.